Customer Reviews

Feedback from our customers is vital to our success

Roofing
Google
Reviewed 11/2023
We love our new roof and the warranty that comes with it! The quality is incredible and will last our lifetime. The workers were efficient and the roof was completed quicker than the estimate given. The only thing that needed improvement was scheduling. We were texted on a Wednesday that they would arrive on Thursday to complete the job. One of us works third shift and had to take sick days in order to be there for it to work out.
April Rivers
Knoxville, TN
Roofing
Google
Reviewed 11/2023
Consultation was great, the two gentlemen who came were nice and very informative. They knew what they were talking about. 4 stars because the interactions with the ladies on the phone were unpleasant. Very short, rude and not very giving in terms of information.
Amanda
Dayton, OH
Basement Waterproofing
Google
Reviewed 11/2023
The men who presented the Erie Basement system were knowledgeable and answered my questions very well. When the crew came to dig the trenches, lay tile pipes, and install the air quality unit they were polite and got the job done in a timely manner. There were a few things that weren’t included in the work order that were presented at the time of signing the contract such as using mold treatment solution before installing wall coverings. I called the company and was told that the silver backing on the wall coverings would take care of any mold. The concrete they use tends to shrink when it dries, but a crew came back twice to fix it and level my basement stairs. I am very satisfied with their responsiveness to my concerns. Everyone was very prompt and considerate.
Willow Richards
Grand Rapids, MI
Roofing
Google
Reviewed 11/2023
professional and courteous workers. in and out 3/4day. Roof looks good
Dan S.
Toledo, OH
Roofing
Google
Reviewed 11/2023
Great management and customer service. Very generous in making corrections.
Vanessa Robert
Columbus, OH
Basement Waterproofing
Google
Reviewed 11/2023
I have had a good experience from start to finish. The salesmen to the installers were completely professional. Every step on the way I was informed of what they were doing and what the next step would be. When I first seen the basement floor broke up I thought oh my this will never be clean. But it was no mess was left in the basement or outside the house. The workers were all there to answer any questions and explain what was going on. I’m very please with how my basement looks. Only concerns I have is the back up battery for the stump pump on top on the pump. I wish I had a booklet for the pump and the air system so I could read about them and know how they run. I wouldn’t hesitate in giving them four stars.
Linda Woody
Toledo, OH
Roofing
Google
Reviewed 11/2023
We appreciated them coming over and I’m pointing out that our roof really needed replacement before winter time. They did a good job. Just needed to sweep the nails out of the driveway. Better because we had a punctured tire. But it’s good to have it all finished before winter because the roof was already leaking and causing some damage in our attic. It also looks so much better after they got done.
Amie Rogers
Quad City, IA
Roofing
Google
Reviewed 11/2023
Great sales team, completed the roof replacement in a single day and not a nail on the ground. Very satisfied.
Kimberly Bradley
Providence, RI
Roofing
Google
Reviewed 11/2023
Everything is good. Mike Burke was really helpful. He came and helped us with the rafters. I would give him a 10 out of 10 for his help.
Debra George
Dayton, OH
Roofing
Reviewed 11/2023
am a retired roofer and I can attest to their claim of sealing all the holes in a typical roofing installation. I was super impressed with the fact that the cleaning was done while the work was in progress. I was able to walk around my yard as they were doing the job. They didn't cut any corners, but did everything very efficiently and properly according to spec. I just loved their work.
Mike Gaurnier
Raleigh, NC
Basement Waterproofing
Google
Reviewed 11/2023
Very Satisfied to of had the chance to chat and work with Paul and Shane. They are both very humble, sweet and make you feel like family. Both gentlemen were very patient with my husband and I while trying to come to a decision. They were both very detail oriented and determined and honest which are huge qualities when making big decisions like this. If you ever get the chance to work with this company, request these two men in particular for sure. We had a very nice time with them and couldn't thank them enough for all their time and patience.
Brittany Fox
Grand Rapids, MI
Roofing
Google
Reviewed 11/2023
The crew got my roof on quickly. They did a great professional job. They really know what they're doing. They are all very friendly, knowledgeable, and good to work with. Very satisfying job on my roof.
Troy Lowery
Louisville, KY
Roofing
Google
Reviewed 11/2023
We had our roof done and they did an excellent job! The team got here early and was able to tear off our old roof, repair and replace the damaged decking, then put the new roof on in one day! Would definitely recommend them and consider them for any future projects we have.
Jeff Oien
Knoxville, TN
Roofing
Reviewed 11/2023
I just love the look of my new roof! The people were very professional and got it done within 2 days
Judy Bryant Poole
Memphis, TN
Basement Waterproofing
Google
Reviewed 11/2023
The gentlemen who came out to discuss all the details where very friendly and professional. The gentlemen who actually came to do the work were also professional and friendly. They had the job done in two days, they also covered our items with plastic in the basement and cleaned up after they were done. We did have a few issues with our schedule and some other minor things, but they were quick to resolve the problems. It's great walking down to the basement and not having that musty odor and not having to see those cement walls. I highly recommend this company
Rebecca Wilson
South Bend, IN
Roofing
Reviewed 11/2023
New roof looks amazing! Work was done quickly and great clean up.
Renee Mauss Gohn
Harrisburg, PA
Roofing
Google
Reviewed 11/2023
Did a great job on the roof, were courteous and cleaned up every day before leaving.
Cathy Huffer
Toledo, OH
Roofing
Reviewed 11/2023
I was very pleased with the professionalism, service, and workmanship shown by Erie Home Solutions sales and installation personnel. I felt we were provided with correct information, helpful support, quality work, and appreciated follow up. I strongly endorse Erie Home Solutions
Gary Madden
Toledo, OH
Roofing
Google
Reviewed 11/2023
Erie Home delivered a quality service. They were on time, installed our roof in one day and left the home and yard it great condition.
Doug Rowe
Toledo, OH
Basement Waterproofing
Google
Reviewed 10/2023
The whole crew arrived on time and worked tirelessly until completed
Mark A. Washington
Rochester, NY
Roofing
Google
Reviewed 10/2023
I got in contact with Erie about a new roof installation and they got back to me the same day to schedule a time for an inspection. They came the very next day and were able negotiate a great deal and get everything in order. Within a couple weeks they dropped off a dumpster and got to work the next day. They started on October 27th around noon and were able to finish the roof on Saturday October 28th around 3pm. After going over everything the roof looked great and we were very pleased. The clean up they did was very good too as we only found a few small pieces they had missed but that is to be expected. Overall we are happy with our new roof and would recommend Erie Home to anyone that wants a stylish looking lid for their home, on top of their friendly service.
Raine Dibble
Syracuse, NY
Roofing
Google
Reviewed 10/2023
Completed removal of old roof and replaced with new in one day of medium sized house and garage. Clean up very good. Follow up inspection and closing could be scheduled a little better. Over all happy with the results.
Gerald Sroka
St. Louis, MO
Roofing
Google
Reviewed 11/2023
Had a wonderful experience with Erie Roofing from the Albany, New York area, from the delivery of material, the placement and removal of the dumpster and the hard-working crew of 7. From tear down of original shingles, the placement of new shingles and the tremendous cleanup, I could not be any happier. I would highly recommend this company. Good warranties and actually had a supervisor visit me the next day to double check the job and cleanup.
Robert Finnegan
Albany, NY
Roofing
Google
Reviewed 11/2023
Sales reps were very knowledgeable and informative and shared pictures of our attic space and roof with us. The installers were very punctual and kind. They worked quick but did a great job. The cricket was not added during the initial install, but they came back and corrected it the next day. Everything went smoothly and as expected. It looks great, and we are happy our fireplace is no longer leaking!
Steffany Hale
Little Rock, AR
Roofing
Reviewed 11/2023
We were very pleased with the sales process when they visited our home, thoroughly explaining every step we should expect. During the roofing work, they were very respectful of the neighborhood, our home, and attentive to detail not just with the installation, but the clean-up afterwards. As well as the overall customer service experience. We would highly recommend Erie Home for any of your remodeling and construction needs. Peace of mind is hard to come by when you’re trusting someone else’s knowledge, experience and honesty. We feel we found all of that with Erie Home construction. In an industry of “fly-by-night” companies, how else can you explain a construction company still in existence after 50+ years of service?
Candy & Brian Lassiter
Toledo, OH
Roofing
Google
Reviewed 11/2023
Installation went well, without issues. Guys were great - took care my garden and flowers didn't get smashed! Everything was cleaned up too
Amy Giustiniani
Lansing, MI
Roofing
Reviewed 11/2023
From the start the Erie rep was extremely knowledgeable about products and answered all my questions. The roof was installed a week later and took a day and half. Installer did a great job and I’m very happy with my new roof. The color cobblestone was a good match to my house and makes a big impact. Thanks I’m loving my new roof.
Susan Holtry
Harrisburg, PA
Roofing
Google
Reviewed 11/2023
We are very satisfied. Our roof was completed in a day. They showed up about 7am and stripped off the old roof and put down the new one. Installed new ridge vents as well as replaced the existing ones, re-flashed my chimney’s. They were fast, professional, and efficient all around. The salesman’s name was Zack & Ross. They explained the process would be from material and dumpster drop off and dumpster pickup. The crew was fast, friendly, and efficient and did a great job cleaning up after themselves. They made sure to clean up everything to make sure my dogs were safe on the deck and the backyard. They also took care not to damage the flowers and shrubs or our existing gutter guards. My neighbors complimented the roof. Great job! 
Steven Capaldi
Providence, RI
Roofing
Reviewed 11/2023
As my wife and I began the process of finding a roofing company to replace our existing roof we found an advertisement for Erie in our mailbox. We called the company and setup a meeting to discuss the process of replacing our 23 year old roof. The representatives that came to our home were very professional and knowledgeable about the needs for our home so we felt very comfortable in having them complete our roofing needs. My wife and I are extremely impressed with the quality of the work done as well as the steps of the process and the crew that did the work. We are very pleased with Erie and would definitely recommend them to anyone interested in giving them their business. Thanks again Erie. Ed and Yvonne
Edward Kelly Jr
Toledo, OH
Roofing
Reviewed 09/2023
Our sales rep informed us we would see him again after we purchased the expensive roof. He stated, "I will be there the morning the job starts." We never seen him or received a call from him checking on the finished product. We are happy with the roof however we are middle class Americans, and it was not a cheap investment and I feel there should have been more interaction, The rep was on point selling the roof and could have continued that energy through the completion of the project
Amy Parker
Tulsa, OK
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